Privacy policy

Your privacy,
handled with care.

This Privacy Policy explains how OnePocket collects, uses, stores, and protects your information when you use our website, join our waitlist, or connect financial accounts through our services.

Effective date: May 27, 2026
Applies to: Website, waitlist, and app services
At a glance

What this policy covers

We only collect information we need to operate OnePocket, improve the experience, communicate with you, and keep your account secure. We do not sell your personal data.

Security first We use safeguards designed to protect your information in transit and at rest.
Read-only financial access Where bank connections are offered, they are intended to provide visibility, not to move money.
Clear communication We may contact you about your account, product updates, and important policy or security notices.
Overview

The essentials, without the fog

This page is meant to make our privacy approach easy to understand. The detailed sections below explain what we collect, why we collect it, when we share it, and the choices available to you.

Information we collect

This may include your name, email address, device and usage data, support messages, and financial account information you choose to connect.

Why we use it

We use data to operate the service, personalize your experience, maintain security, comply with legal obligations, and improve product performance.

Your choices

You can request access, correction, or deletion of your information, and you can choose whether to join our waitlist or connect accounts.

Policy details

How OnePocket handles your information

1. Information We Collect

Depending on how you interact with OnePocket, we may collect information directly from you, automatically from your device, and from service providers that help us operate our platform.

  • Identity and contact information such as your name, email address, phone number, and profile details.
  • Waitlist and onboarding details, including household setup information and invitations you send to a partner.
  • Connected account data such as institution name, balances, account metadata, transaction history, and related financial insights.
  • Technical and usage data such as browser type, device information, IP address, pages visited, referral data, and feature interactions.

2. How We Use Information

We use your information to deliver the service you asked for and to keep that service reliable, secure, and useful.

  • To create and manage your account, waitlist registration, and household profile.
  • To provide dashboards, budgeting tools, spending insights, savings goals, and other product features.
  • To communicate with you about account activity, early access, support requests, product updates, and policy changes.
  • To detect abuse, prevent fraud, troubleshoot issues, and enforce our terms and legal obligations.

3. Legal Bases and Consent

Where applicable, we process information based on your consent, to perform our contract with you, to comply with law, or for legitimate business interests such as security and service improvement.

  • You may withdraw consent for optional processing where that processing relies on consent.
  • Certain information is necessary for us to provide the service safely and effectively.
  • When you connect a financial account, you authorize us and our providers to access the agreed data in line with that connection.

4. Sharing of Information

We do not sell your personal data. We only share information when it is needed to run OnePocket, comply with law, or protect users and the platform.

  • With infrastructure, analytics, communications, identity verification, and customer support providers that process data on our behalf.
  • With banking, open banking, or data connectivity partners where necessary to enable account linking and synchronization.
  • With regulators, courts, law enforcement, or other authorities where disclosure is required by law or legal process.
  • In connection with a merger, acquisition, restructuring, or financing, subject to appropriate confidentiality protections.

5. Data Retention and Security

We retain personal data only for as long as needed for the purposes described in this policy, including legal, operational, accounting, and security needs.

  • We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration.
  • We may keep backups, logs, and security records for limited periods even after account closure where reasonably necessary.
  • No system can be guaranteed to be completely secure, but we work to minimize risk and respond quickly to incidents.

6. Your Rights and Choices

Subject to applicable law, you may have the right to request access to the personal data we hold about you and ask us to correct, delete, restrict, or transfer certain information.

  • You can opt out of non-essential marketing communications using the unsubscribe instructions in those messages.
  • You can request deletion of your waitlist or account data, though some records may need to be retained for legal or security reasons.
  • You may disconnect linked accounts in accordance with the controls available in the product.

7. Cookies, Children, and Updates

We may use cookies or similar technologies to remember preferences, measure performance, and improve the website and product experience.

  • OnePocket is not intended for children without authorization required by applicable law, and we do not knowingly collect personal data from children in violation of law.
  • We may update this Privacy Policy from time to time. When we do, we will revise the effective date and may provide additional notice where appropriate.
  • Your continued use of OnePocket after an update means the revised policy applies to future use, subject to applicable legal requirements.
Questions or requests

Need help with your privacy rights?

If you have questions about this policy, want to exercise a privacy right, or believe your information has been handled improperly, please contact us using the details below.

We may need to verify your identity before completing certain requests. This helps us protect your information and prevent unauthorized access.

Privacy requests supported Security concerns welcomed
Company
OnePocket
Email
privacy@onepocket.co
Support
support@onepocket.co
Response window
We aim to respond to privacy-related requests within a reasonable time.